Refund policy

Returns & cancellations

To cancel or request help, email support@plugsnap.co.uk with your order number. A clear statement that you wish to cancel is sufficient.

Changing your mind

For standard goods bought online, tell us within 14 days after delivery if you wish to cancel. You then have another 14 days to send the goods back. You may inspect them as you would in a shop. You are responsible for return postage for a change-of-mind return. Contact us for return instructions; do not send goods to a supplier address printed on the parcel.

Refunds

We refund the price and the basic outbound delivery charge for a cancelled order. Extra costs for premium delivery are not refunded. Refunds are made to the original payment method within 14 days of receiving the return or evidence that it was sent back, whichever is earlier. We may deduct diminished value caused by handling beyond what is necessary to inspect the goods. No restocking fee applies.

Faulty, damaged or incorrect goods

Contact us with details; photos can help us investigate. We will provide an appropriate remedy under applicable consumer law and cover reasonable necessary return costs for faulty or incorrect goods. Your statutory rights are not affected.

Optional cancellation form

To: support@plugsnap.co.uk. I hereby give notice that I cancel my contract for the following goods: ____. Ordered on / received on: ____. Order number: ____. Name: ____. Address: ____. Date: ____. Signature (only if sent on paper): ____.